However, unfortunately not all postal services treat the parcels accurately. Quite often the postal workers are handling packages very carelessly. Therefore it happens so that during transit video cards and RAM memory modules may unsnap from their slots. This happens very rarely but still does. This is neither our fault nor your fault. You need to open the computer cover and push down on the video card or RAM module so that they would snap into their place. (You can ask someone with a basic understanding to do this as technical knowledge of computers is not required for this.) It is going to cost a lot less than shipping the computer back. Based on the above we do not cover the cost of return shipments. We are sure that In general, a parcel addressed to a non-EU country is delivered.